Factors Affecting The Floor Sanding Company Selected
When it’s time to refinish the floor, you want to ensure that it gets done right. This starts at the floor sanding stage, as it will set the stage for the subsequent treatments that will be applied to the surface. When selecting a company to carry out the task, there are various factors that you should consider. These include:
- The paperwork
You don’t want to be dealing with a fly-by-night company whose offices you can’t even track. Rookie service providers that promise convenience yet they haven’t been registered with the regulatory authorities are likely you bring you frustrations along the way. You want a licenced company that is accountable across the board, to give you confidence that they will also be accountable to you as their client.
- Personnel training
Taking care of hardwood floors requires proper skill. There are different kinds of woods species being dealt with, and a wide range of machinery for the various sanding jobs. Technological advancements have led to development of sanding systems that can cut down the amount of time required to do the task- but which pack such a punch that any mistake when handling them can result in permanent damage to your installation. You want to be sure that the personnel who will be working on your property have the training and experience needed to handle the job.
- Insurance coverage
Does the company come with liability insurance? No matter how skilled the technicians are, the safety grade of the machinery being used, and the experience that the company has had in the industry, things can still go wrong. It’s life. Accidents happen, and you want to be sure that you are protected in case of any unfortunate eventuality. Damages caused to the property, and injuries to the technicians themselves as they go about the task, should be adequately covered. Sure, hiring a reputable company that has a well-trained workforce, and one that puts in place stringent safety measures, will greatly reduce the chances of accidents occurring. However, no situation is 100% perfect, hence the need to ensure that you’re protected. You won’t want to be left with a massive repair bill. Confirming that the company is insured beforehand will save you the frustrations that come when something unexpected occurs.
How is the customer service? How does it engage you throughout the process- from when you’re cleaning in to make a query and schedule a site visit? Are the personnel polite and easy to work with? Do they listen to your concerns and address them? You can tell a lot about a company by observing how it treats you, how long they take to respond to your queries, how the initial response itself is, all through to the respect that they have for your time.
Note that a site visit will be required to determine the scope of the project and give you an accurate quotation. The technicians sent to the premises need to analyse factors that will weigh in on how the job will be done, from the type of the wood, its current state and presence of defects that need to be resolved, potential risks like for the cases where asbestos and lead exposure are a concern, plus having a conversation with you about your goals for your floor. During this period the technicians will also give you feedback on the various operations that are in place about how the job will be conducted.
This is one of the metrics used to determine whether a company is experienced and well established. What do its other customers say about its services? Yes, everyone was inexperienced at some point, and start-ups shouldn’t be judged on their young age alone. However, you’ll need to decide whether you’re comfortable with a contractor experimenting on your floor. It takes years for one to hone their skills and become proficient in floor sanding. Engaging a business that has a verifiable track record of satisfied customers will give you the peace of mind that your property is in professional hands- with a capable team that you can trust to deliver on its mandate. Getting references from the company itself, and checking out its reviews online- from the social media pages to business directories, will enable you to gauge the professionalism of the company. Some clients go the extra step of asking for the contact details of the references, in order to call them and ask about their experience with the company- from whether they were satisfied with the work that was done on their property, if they would be happy to hire the company for other sanding and refinishing tasks, and whether they would recommend the service to their close friends and family. Such queries will enable you to separate the pros from the rookies.
If it’s outrageously cheap, be wary
Sure, you don’t want to break the bank to get your floor sanded and refinished. However, if the cost being charged by the company is very cheap, that is a red flag. It Carrying out a sloppy job, low capacity machinery being used that drags out the process, relying on unskilled personnel which puts your property at risk, not putting enough measures to protect the premises, its occupants and the environment in general, skipping out on obtaining the insurance coverage- all these will have ramifications on you. You don’t want to be in a situation where your property gets damaged, or you’re dealing with liabilities wand paying for repairs out of your own pocket.
On the other hand, the professional floor sanding company will give you a detailed quotation, breaking down the costs that are being incurred, to give you a clear picture. For the good companies, there are periods when they have a full set of clients being attended to and they may not be able to take on the project immediately- but this is a positive sign since they are in high demand. Focus shifts to ensuring that they schedule your floor sanding session at a time that will be convenient for you, and arrive on time to carry out the task. Floor sanding and refinishing sessions outside the normal working hours can also be arranged.